Sample: FAQ / Knowledge Base Writer

Getting Started FAQs

How do I connect my encoder to LuminaStream Pro?

In your dashboard, copy the LuminaStream RTMP URL and your unique Stream Key. Paste these into your broadcasting software-such as OBS Studio, vMix, or Wirecast-under the Stream settings. Send one 4K feed to our ingest server. We handle the splitting from there.

Which encoder settings are recommended for 4K streaming?

Set your output resolution to 3840x2160. Use a bitrate between 15,000 and 25,000 Kbps. We recommend the H.264 or HEVC (H.265) codec. Ensure your encoder is set to CBR (Constant Bitrate) to prevent frame drops during high-motion esports sequences.

Can I stream to Twitch, YouTube, and Kick at the same time?

Yes. Once you add your destination stream keys in the Routing tab, LuminaStream Pro clones your single incoming feed and pushes it to all three platforms simultaneously. You do not need to upload separate feeds for each site.

Where do I find and enter my destination stream keys?

Go to the Destinations menu. Select the platform you want to target. Paste the stream key provided by Twitch, YouTube, or Kick into the corresponding field and click Save. A green "Connected" status indicates the route is active.

Does LuminaStream Pro support custom RTMP destinations?

Yes. If you stream to a private server or a platform not listed in our presets, use the Custom RTMP option. You will need to provide the full Server URL and the Stream Key.

What happens if I change my stream key on Twitch or YouTube?

Your stream will fail to reach that specific platform. You must update the key in the LuminaStream Pro Destinations menu immediately to restore the connection.

How do I test my setup before a live tournament?

Use the "Test Stream" toggle in the Routing tab. This sends your feed to a private LuminaStream preview link rather than your public channels. Check the preview for sync issues or bitrate stuttering before going live.

Is there a limit to how many destinations I can add?

The number of active destinations depends on your subscription tier. Basic accounts support two destinations. Pro and Enterprise tiers support four or more.

Do I need a high-speed upload connection for 4K?

Yes. Because you are sending a full 4K feed to our cloud, your upload speed must be at least 30 Mbps to maintain a stable 25,000 Kbps stream with overhead. We recommend a hardwired Ethernet connection.

Can I change my stream resolution after I have started broadcasting?

No. Changing resolution requires a restart of the encoder. Stop your stream, adjust the resolution in OBS or vMix, and then restart the broadcast to apply the changes to the cloud split.

Product / Features FAQs

How does the cloud splitting process work?

You send a single 4K feed to our ingest server. LuminaStream Pro then duplicates that signal in the cloud and pushes individual streams to Twitch, YouTube, and Kick. This removes the need for your local hardware to encode three separate streams.

Can I send different bitrates to different platforms?

No. The cloud split maintains the quality of your primary ingest. All destinations receive the same bitrate and resolution you configured in your encoder.

What is the average latency when multi-streaming?

Cloud processing adds roughly 2 to 5 seconds of delay. This is separate from the platform-specific latency (e.g., "Low Latency" mode on YouTube).

Does LuminaStream Pro support 60fps for esports?

Yes. We support 60fps across all destinations. Ensure your encoder is set to 60fps to avoid stuttering.

Can I toggle specific platforms on or off while live?

Yes. Use the Destination Manager in your dashboard to mute or activate a specific platform without stopping the overall broadcast.

Is there a way to monitor the health of each destination?

The dashboard provides a real-time status indicator for each platform. A green light indicates a healthy handshake. A red light means the destination is rejecting the feed.

Does the platform handle transcoding for viewers with slower internet?

LuminaStream Pro handles the distribution. YouTube and Twitch provide their own transcoding (quality options) for viewers. Kick's transcoding depends on their current platform capacity.

Can I use a 1080p feed instead of 4K?

Yes. While optimized for 4K, the system accepts 1080p. You will still use the same cloud routing process.

What happens if one platform crashes but the others stay online?

The other streams continue uninterrupted. The cloud split operates independently for each destination.

Does the platform support SRT (Secure Reliable Transport)?

Currently, we only support RTMP and RTMPS for ingest.

Can I set up a backup ingest server?

Professional tier accounts have access to a secondary ingest URL. You can switch to this in your encoder if the primary server experiences a regional outage.

Is there a limit on the duration of a single stream?

No. There are no time limits on broadcast duration.

Can I route my stream to a private server instead of a public platform?

Yes, provided the server accepts RTMP. Enter the server URL and stream key in the Custom Destination field.

Does the platform provide stream analytics?

We provide ingest health data, including dropped frames and bitrate stability. For viewer counts and engagement, use the native analytics tools on Twitch, YouTube, and Kick.

Can I change the stream title across all platforms from one place?

No. Titles must be managed within each platform's own creator dashboard.

Is there a "Pause" feature for the cloud feed?

No. If you stop the feed from your encoder, the cloud split stops immediately.

Does LuminaStream Pro support HDR (High Dynamic Range)?

We support HDR passthrough for YouTube. Twitch and Kick may strip HDR metadata and convert the feed to SDR.

Can I use a mobile device as my encoder?

Yes, as long as the app supports RTMP and can push a stable 4K feed at 15,000 to 25,000 Kbps.

What is the maximum number of simultaneous destinations?

This depends on your subscription tier. Check the Billing section for your specific limit.

Does the platform automatically restart a stream if the connection drops?

No. For security and billing reasons, you must manually restart the stream from your encoder.

Billing & Account FAQs

Which payment methods are accepted for paid tiers?

We accept all major credit cards and PayPal. For enterprise-level esports organizations requiring monthly invoicing, contact our billing department.

Why do I need to complete KYC identity verification for a paid plan?

To prevent fraud and ensure compliance with international financial regulations, all paid accounts must undergo Know Your Customer (KYC) verification. This process confirms your identity before you can access premium cloud routing features.

What documents are required for KYC verification?

You must upload a clear photo of a government-issued ID (passport, driver's license, or national ID card) and a selfie for biometric matching.

How long does the identity verification process take?

Most accounts are verified within 24 hours. If our team requires additional documentation, we will email you directly.

Can I upgrade or downgrade my subscription mid-cycle?

Yes. Upgrades happen immediately, and you will be charged a prorated amount for the remainder of the month. Downgrades take effect at the start of your next billing cycle.

What is the cancellation policy?

You can cancel your subscription at any time through the Account Settings menu. Your access to paid features will remain active until the end of your current billing period.

Do you offer refunds?

We do not offer refunds for partial billing cycles. If you cancel, you keep your access until the period expires.

How do I apply for the Professional Broadcaster Badge?

Experienced broadcasters can apply via the "Badges" tab in the dashboard. You must submit links to your active channels and a brief history of your tournament broadcasting experience.

What are the requirements for the Professional Broadcaster Badge?

Applicants must demonstrate a consistent streaming history and a minimum follower count across their connected platforms. We prioritize broadcasters who manage high-stakes esports events.

Does the Professional Broadcaster Badge provide technical advantages?

The badge is a mark of credibility for your profile. It does not alter your bitrate or cloud routing priority.

Where can I download my invoices?

Invoices are available in the Billing section of your dashboard. We also email a PDF copy to the account holder on the date of every transaction.

What happens if my payment fails?

We will attempt to charge your payment method three times over seven days. If all attempts fail, your account will revert to the free tier, and your cloud routing will be disabled.

Can I change the email address associated with my billing account?

Yes. Update your email in the Account Settings. Note that changing your email may trigger a new KYC verification check for security reasons.

Are there any hidden fees for high-bandwidth 4K streams?

No. Your subscription covers the cloud splitting and routing of your 4K feed. There are no overage charges based on data volume.

Can I manage multiple broadcaster accounts under one billing profile?

Only on our Enterprise plan. Standard paid tiers are linked to a single verified identity.

What happens to my stream keys if my subscription expires?

Your stored stream keys remain in the system, but the cloud routing engine will stop pushing the feed to your destinations until a valid subscription is restored.

Is there a discount for annual billing?

Yes. Switching from monthly to annual billing reduces the total yearly cost. This option is available in the Subscription Manager.

Who do I contact for billing disputes?

Email billing@luminastreampro.com with your account ID and the specific transaction date.

Can I share my paid account with other members of my production team?

Paid accounts are tied to the verified KYC identity. Sharing login credentials may lead to account suspension for security violations.

Does the Professional Broadcaster Badge expire?

The badge is reviewed annually. We may ask you to provide updated channel links to ensure you are still active in the esports community.