# Refund & Cancellation Policy Template **Effective Date:** [Insert Effective Date] **Last Revised:** [Insert Revision Date] --- ## 1. Introduction This Refund & Cancellation Policy (the “Policy”) outlines the conditions under which [Company Name] (“we”, “us”, or “our”) will provide refunds or accept cancellations for products and services purchased from us. By placing an order with us, you (“Customer”, “you”, or “your”) agree to be bound by the terms set forth in this Policy. --- ## 2. Scope This Policy applies to: - All physical products sold through our website, storefront, or other sales channels. - All digital products, subscriptions, and services (including but not limited to consulting, training, and support). It does **not** apply to: - Third‑party products or services sold by other vendors. - Custom orders that have been approved and processed (see Section 4). --- ## 3. General Refund Conditions | Condition | Refund Eligibility | Timeframe | |-----------|-------------------|-----------| | Product is **defective** or **damaged** upon receipt | Full refund or replacement, at our discretion | Within **[X]** days of delivery | | Service is **not delivered** as described | Full refund | Within **[X]** days of service date | | Customer changes mind (no defect) | Refund may be granted for certain items (see Section 4) | Within **[X]** days of purchase | *All refund requests must be submitted in writing to **[refund@company.com]** and include order number, proof of purchase, and a description of the issue.* --- ## 4. Cancellation Guidelines ### 4.1 Product Orders - **Standard Products:** Cancellations are accepted **before** the order is shipped. Once shipped, the order is subject to the Return Policy (see Section 5). - **Custom/Personalized Products:** Cannot be cancelled once production has begun. A cancellation request made **before** production starts may be eligible for a **[percentage]%** restocking fee. ### 4.2 Service Orders - **Consulting/Professional Services:** Cancellations must be made at least **[X]** business days before the scheduled start date. Cancellations made later will incur a **[percentage]%** fee of the total service price. - **Subscriptions:** Cancel any time; refunds for the unused portion are prorated based on the billing cycle. ### 4.3 Digital Products & Downloads - Cancellations are not permitted once the digital product has been delivered or downloaded, unless the product is defective. --- ## 5. Return Process (Physical Goods) 1. **Request a Return:** Email **[returns@company.com]** with your order number and reason for return within the applicable return window. 2. **Receive Authorization:** We will issue a Return Merchandise Authorization (RMA) number and provide return instructions. 3. **Pack the Item:** Use the original packaging where possible, include the RMA number, and ship to the address provided. 4. **Inspection:** Upon receipt, we will inspect the item. If it meets the return criteria, a refund will be processed to the original payment method within **[X]** business days. *Returned items that are not in their original condition, missing parts, or show signs of use may be subject to a **[percentage]%** restocking fee.* --- ## 6. Refund Method - Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed. - For credit card transactions, refunds may take **[X–Y]** business days to appear on the cardholder’s statement. - For PayPal, bank transfers, or other methods, processing times may vary. --- ## 7. Non‑Refundable Items The following are **non‑refundable** unless required by law: - Gift cards or store credit. - Downloaded digital products (unless defective). - Services already rendered or partially rendered. - Custom or personalized items (see Section 4.1). --- ## 8. Late or Missing Refunds If you haven’t received a refund within the expected timeframe: 1. Contact your bank or credit card issuer; it may take additional time for the refund to be posted. 2. Reach out to us at **[refund@company.com]** with your order number and details of the refund request. --- ## 9. Changes to This Policy We reserve the right to modify this Policy at any time. Changes will be posted on our website with an updated “Effective Date.” Continued use of our services after such changes constitutes acceptance of the revised Policy. --- ## 10. Contact Information If you have any questions about this Refund & Cancellation Policy, please contact us: **[Company Name]** Address: [Insert Physical Address] Phone: [Insert Phone Number] Email: [Insert General Contact Email] --- ## 11. Governing Law This Policy shall be governed by and construed in accordance with the laws of the State/Province of **[Insert Jurisdiction]**, without regard to its conflict of law principles. --- ## How to use this template 1. **Replace all bracketed placeholders** (e.g., `[Company Name]`, `[X] days`) with your business’s specific information. 2. Review each section to ensure it reflects the actual practices and legal requirements of your industry and location. 3. Add any additional clauses that may be relevant (e.g., specific EU consumer rights, GDPR considerations). 4. Once completed, publish the policy on your website and make it readily accessible at checkout. **Disclaimer:** This template is provided for general informational purposes only and does not constitute legal advice. You should tailor the document to your specific circumstances and consider obtaining a review from a qualified attorney or legal professional to ensure compliance with applicable laws and regulations.