# 120 AI Prompts for Customer Support Teams  

Boost your team’s efficiency, consistency, and empathy with these ready‑to‑use prompts. Copy, paste, and fill in the brackets to get instant, high‑quality outputs from any LLM.

## 1️⃣ Ticket Triage & Prioritization  

1. **Classify urgency** – “Based on the following customer message, assign an urgency level (Critical, High, Medium, Low) and explain why: [customer message]”  
2. **Route to the right department** – “Identify the most appropriate department for this request and suggest any sub‑team that should handle it: [customer message]”  
3. **Summarize key issue** – “Provide a one‑sentence summary of the main problem described here: [customer message]”  
4. **Detect SLA breach risk** – “Does this ticket risk breaching its SLA? State Yes/No and give the remaining time before breach: [ticket creation time, SLA hours]”  
5. **Tag with keywords** – “Generate up to five relevant tags for this ticket: [customer message]”  
6. **Identify sentiment** – “Analyze the sentiment (Positive, Neutral, Negative) of the customer's tone and note any escalation triggers: [customer message]”  
7. **Flag duplicate tickets** – “Compare this ticket with the following recent tickets and indicate if it is a duplicate: [current ticket], [list of recent tickets]”  
8. **Recommend escalation** – “Should this ticket be escalated to a manager? Explain briefly and suggest next steps.”  
9. **Determine language** – “Identify the language of the customer's message and suggest a translation if needed: [customer message]”  
10. **Auto‑assign priority score** – “Assign a numeric priority score (1‑10) based on urgency, sentiment, and customer tier: [customer message]”  

## 2️⃣ Response Drafting & Personalization  

11. **First‑contact reply** – “Write a friendly opening response for a customer who says: [customer message]”  
12. **Apology template** – “Create a sincere apology for a delayed shipment, including a 10% discount code placeholder: [order number]”  
13. **Technical troubleshooting** – “Provide step‑by‑step instructions to resolve this login error: [error description]”  
14. **Product recommendation** – “Suggest three alternative products that match the customer's needs: [customer requirements]”  
15. **FAQ answer** – “Answer the following frequently asked question concisely: [FAQ question]”  
16. **Escalation handoff** – “Draft a handoff message to a senior engineer, summarizing the issue and what’s been tried: [ticket details]”  
17. **Follow‑up after resolution** – “Compose a polite follow‑up asking if the solution worked, and include a short survey link placeholder.”  
18. **Refund policy explanation** – “Explain our refund policy in plain language for a purchase made on [date] worth $[amount].”  
19. **Cross‑sell after support** – “Write a brief, non‑pushy cross‑sell message for a customer who just received a solution to a printer issue.”  
20. **Language‑specific response** – “Translate this response into Spanish, maintaining a courteous tone: [English response]”  

## 3️⃣ Knowledge Base & Documentation  

21. **Create a KB article outline** – “Outline a knowledge‑base article for troubleshooting ‘Error 502 Bad Gateway’ on our web app.”  
22. **Write a troubleshooting flowchart** – “List the decision points for diagnosing Wi‑Fi connectivity problems for our SaaS product.”  
23. **Summarize a long policy** – “Condense this 1,200‑word privacy policy into a 3‑paragraph summary for agents: [policy text]”  
24. **Update outdated article** – “Rewrite the following outdated article to reflect the new UI changes, preserving the original structure: [article text]”  
25. **Generate example tickets** – “Create three realistic example tickets for the ‘billing dispute’ category.”  
26. **Glossary entry** – “Define the term ‘rate limiting’ for our internal support glossary, with a simple example.”  
27. **Video script for self‑service** – “Write a 60‑second script for a tutorial video on resetting a password.”  
28. **Checklist for onboarding new agents** – “List the top 10 tasks a new support agent must complete in their first week.”  
29. **Create a quick‑reference cheat sheet** – “Generate a cheat sheet for common HTTP status codes and their meanings.”  
30. **Document escalation matrix** – “Draft a concise escalation matrix showing who to contact at each severity level.”  

## 4️⃣ Quality Assurance & Coaching  

31. **Score a response** – “Rate this agent reply on clarity, empathy, and completeness (1‑5) and give one improvement tip: [agent reply]”  
32. **Identify compliance gaps** – “Review the following response for GDPR compliance issues and highlight any problems: [response]”  
33. **Suggest empathy phrasing** – “Rewrite this blunt reply to sound more empathetic while keeping the same information: [original reply]”  
34. **Create a coaching scenario** – “Develop a role‑play scenario where an agent must handle an angry customer demanding a refund.”  
35. **Generate a performance checklist** – “List five key metrics to evaluate a support agent’s weekly performance.”  
36. **Provide feedback template** – “Write a short, constructive feedback email for an agent who missed the first response SLA twice.”  
37. **Detect bias** – “Analyze this response for any unintended bias or insensitive language: [response]”  
38. **Best‑practice reminder** – “Compose a one‑sentence reminder for agents about confirming customer identity before sharing account details.”  
39. **Peer review prompt** – “Ask a teammate to review this ticket for completeness and suggest any missing steps: [ticket summary]”  
40. **Continuous improvement idea** – “Propose a small process change that could reduce average handling time for password reset tickets.”  

## 5️⃣ Analytics & Reporting  

41. **Monthly ticket volume summary** – “Summarize the ticket volume trends for the past month, highlighting any spikes and possible causes.”  
42. **Root‑cause analysis** – “Identify the top three root causes for tickets marked ‘Technical Issue’ this quarter.”  
43. **Customer satisfaction insight** – “Interpret these CSAT scores and suggest two actions to improve satisfaction: [list of scores and comments]”  
44. **Agent workload balance** – “Create a simple table showing ticket count per agent for the last week and flag any overloads.”  
45. **Trend detection** – “Detect emerging topics in the last 500 tickets and list them in order of frequency.”  
46. **SLA compliance report** – “Generate a brief report on SLA compliance percentage for each priority level.”  
47. **Churn risk indicator** – “Based on recent support interactions, list customers who show signs of churn risk.”  
48. **Cost‑to‑serve calculation** – “Estimate the average cost per ticket using these data points: average handling time 8 min, agent hourly rate $30.”  
49. **Channel performance comparison** – “Compare response times and satisfaction scores between chat and email channels.”  
50. **Executive summary slide** – “Write bullet points for a 5‑minute executive slide on support performance Q2.”  

## 6️⃣ Internal Communication & Collaboration  

51. **Daily stand‑up update** – “Draft a concise stand‑up update for the support team covering yesterday’s wins and today’s focus.”  
52. **Incident post‑mortem** – “Write a post‑mortem summary for the outage on [date], including impact, root cause, and mitigation steps.”  
53. **Cross‑team request** – “Compose a polite request to the engineering team for a bug fix, including reproduction steps: [bug description]”  
54. **Policy change announcement** – “Announce the new return policy effective [date] to all agents, highlighting key changes.”  
55. **Holiday schedule notice** – “Create a short notice informing customers of reduced support hours during the holidays (Dec 24‑Jan 2).”  
56. **Feedback solicitation** – “Write a message asking agents for suggestions on improving the ticket routing system.”  
57. **Recognition shout‑out** – “Craft a brief kudos note for an agent who achieved a 95% CSAT score last month.”  
58. **Training invitation** – “Invite the team to a 30‑minute workshop on active listening skills, including RSVP link placeholder.”  
59. **Resource request** – “Draft a justification for purchasing a new chatbot platform, focusing on ROI and efficiency gains.”  
60. **Internal FAQ update** – “Update the internal FAQ entry on ‘How to handle duplicate tickets’ with the latest process.”  

## How to get the most from these prompts  

1. **Copy‑paste** the prompt exactly, then replace bracketed placeholders with the relevant data.  
2. **Iterate**: if the first output isn’t perfect, ask the model to “refine” or “add more detail.”  
3. **Store** commonly used prompts in a shared doc or shortcut tool for quick access.  
4. **Combine** prompts (e.g., run a triage prompt then feed its output into a response‑draft prompt) to build end‑to‑end workflows.  
5. **Review** AI‑generated content for compliance, tone, and accuracy before sending to customers.  

Happy supporting!